Support
Questions, problems, or something that doesn't feel right? Here is how to reach us and how to manage your account.
Safety concern
Report in the app from the ••• menu, or email us. In an emergency, call 999 (UK) or your local emergency number first.
safety@cliquepick.appDelete your account
In the app
YouthenSettingsthenDelete account
- Open CliquePick and tap the You tab.
- Open Settings and choose Delete account.
- Confirm. We may ask you to sign in again first, to make sure it is really you.
What happens next
- Your profile disappears straight away and you are signed out on every device.
- Your posts, comments, photos and messages are deleted, and events you were hosting are cancelled with a note to the people going.
- Everything is normally gone within minutes, and always within 30 days. We email you to confirm.
- Content that is the subject of an open safety report is kept for up to 90 days as evidence, and anything the law requires us to keep is kept for as long as it requires. See the privacy notice.
Without the app
If you no longer have the app or cannot get into it, email privacy@cliquepick.app from the address on your account with the subject “Delete my account”. We will confirm it is you and then delete the account the same way. The same address handles any other request about your data, such as a copy of it.
For help with anything else, email support@cliquepick.app.
Common questions
How do I sign in?
With Apple, with Google, or with a six-digit code we email you. There are no passwords to remember or reset.
How do I report someone or something?
Tap the ••• menu on the profile, post, comment, photo, message, event or Clique and choose Report. The person is not told who reported them. If someone is in immediate danger, call the emergency services first (999 in the UK).
How do I block someone?
Open their profile, tap the ••• menu and choose Block. You disappear from each other's view everywhere in CliquePick, including event guest lists, and any conversation between you closes. They are not told.
Who can see where I am?
Nobody sees your location as a place. Other members see only a rough distance, such as “under 2 km”, and there are no pins for people. You can change your area or choose a city instead of sharing location in Settings. More in the privacy notice.
How do I leave the waitlist?
Use the unsubscribe link in any email from us. To have your waitlist details deleted as well, email privacy@cliquepick.app from the address you signed up with and we will delete them.
Is CliquePick available where I live?
It has not launched anywhere yet. We are opening city by city, on iPhone first. Join the waitlist with your city or neighbourhood and we will email you when it opens near you.